Privacy Policy

Vivagen Hair (“we,” “us,” or “our”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, who we share it with, and what rights you have. We keep things straightforward — no dense legal language, just a clear explanation of how we operate.

This policy applies to WEBSITE and any related communications we send you.

Note: If you access the prescription pathway through our third-party telehealth partner, Agile Telehealth, their separate privacy policy governs how that information is handled. We encourage you to review it directly on their platform.

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WHAT WE COLLECT

We collect the following types of information:

Identity and contact information — your name, email address, phone number, and shipping address when you place an order or create an account.

Payment information — billing details processed securely through Stripe. We do not store your full card number on our servers.

Order and purchase history — what you ordered, when, and how much you paid.

Quiz and assessment responses — answers you provide when using our hair and scalp diagnostic tools, used to personalize product recommendations.

Browsing and usage data — pages visited, time on site, clicks, and device information collected via cookies and analytics tools.

Email engagement data — whether you opened an email, clicked a link, or unsubscribed, tracked through Klaviyo.

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HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfill your orders, including shipping and handling returns or exchanges.

Communicate with you about your order status, account, or customer service matters.

Send you marketing emails, product updates, and promotions through Klaviyo — only if you have opted in or purchased from us.

Personalize your experience on our website, including product recommendations based on quiz results.

Improve our website and products by analyzing how visitors use our site.

Prevent fraud and ensure the security of transactions.

Comply with legal obligations.

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THIRD-PARTY SERVICES

We work with a small number of trusted third parties to operate our business. We only share the data each service needs to do its job.

Stripe — handles all payment processing. When you check out, your payment details are sent directly to Stripe. We never store your full card details. Stripe’s privacy policy is available at stripe.com/privacy.

Klaviyo — manages our email marketing. Your name and email address are shared with Klaviyo so we can send you order confirmations, shipping updates, and marketing emails. You can unsubscribe at any time via the link in any email. Klaviyo’s privacy policy is available at klaviyo.com/legal/privacy-policy.

Agile Telehealth — provides the prescription telehealth pathway available on our site. If you choose to use this service, Agile Telehealth collects and processes your health and personal information directly, under their own privacy policy. We do not receive or store your telehealth consultation data.

We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers.

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COOKIES AND ANALYTICS

Our website uses cookies and similar tracking technologies to:

Keep your shopping cart active during a session.

Remember your preferences and account status.

Analyze site traffic and usage through analytics tools.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the site, such as the shopping cart. Most browsers allow you to block or delete cookies — check your browser’s help documentation for instructions.

We do not use cross-site tracking for advertising retargeting without your consent.

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DATA RETENTION

We keep your personal information for as long as your account is active or as needed to fulfill orders, resolve disputes, and comply with legal requirements. If you request deletion of your account and data, we will remove your information within 30 days, except where retention is required by law (such as for tax or fraud prevention purposes).

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YOUR RIGHTS

You have the right to:

Access — request a copy of the personal information we hold about you.

Correction — ask us to correct inaccurate or incomplete information.

Deletion — request that we delete your personal data, subject to any legal obligations we have to retain it.

Opt-out of marketing — unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.

Data portability — request your data in a portable format where technically feasible.

To exercise any of these rights, email us at privacy@vivagenhair.com. We will respond within 30 days.

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CHILDREN’S PRIVACY

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

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SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Payment processing is handled entirely by Stripe, which maintains PCI DSS compliance. While no system is completely immune to risk, we work to keep your data secure.

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CHANGES TO THIS POLICY

We may update this policy from time to time. When we do, we will revise the “Last Updated” date at the top. If the changes are material, we will notify you by email or with a notice on our website.

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CONTACT US

If you have questions about this policy or how we handle your data, you can reach us at:

Email: hello@vivagenhair.com

Website: https://vivagenhair.com/