Is the Vivagen Laser Cap Pro FDA-cleared?

Yes. It's FDA-cleared to promote hair growth in men and women with androgenetic alopecia. Clearance covers Fitzpatrick skin types I–IV, Ludwig-Savin classifications I–II in women, and Hamilton-Norwood classifications IIa–V in men.

What makes the Vivagen Laser Cap Pro different?

It's an FDA-cleared medical device — not a generic red-light product. It uses true laser diodes at 650 nm, is made in the USA, hands-free, portable, and fits under a hat so treatment fits into your life.

How do I know if laser therapy is right for my type of thinning?

Low-level laser therapy is FDA-cleared for pattern hair loss. If your hair loss is sudden, patchy, or comes with scalp symptoms, see a doctor first. Our Hair Assessment Quiz is a good place to start.

What should women know?

Women often notice pattern thinning as a widening part, less density on top, or more visible scalp. The Laser Cap Pro is FDA-cleared for women with androgenetic alopecia within the indicated classifications. If shedding is sudden or follows pregnancy, illness, or major stress, see a medical professional first.

What should men know?

Men with pattern hair loss may notice a receding hairline, crown thinning, or both. Laser therapy tends to work best when follicles are still active, so earlier is generally better than later.

What comes with my Laser Cap Pro?

The laser cap, a rechargeable battery pack, AC wall charger, carrying case, a baseball cap to wear over it, a battery pack belt clip, and a user instruction manual.

How often do I use it?

Thirty minutes, every other day. Consistency matters more than anything else.

How long before I notice a difference?

Hair grows slowly, so progress is measured in months, not days. Most consistent users begin to notice improvement in 4 to 6 months. Take a photo in the same lighting once a month — it's the fairest way to track change. Individual results vary.

Can I use the Laser Cap with other hair loss treatments?

Yes. Many people use laser therapy as part of a broader routine including topicals, oral treatments, in-office procedures, or nutrition support. If you take medications that increase light sensitivity, talk with your doctor before starting.

Can I use the Laser Cap Pro after a hair transplant?

Hair transplant surgeons sometimes recommend laser therapy after surgery to support surrounding, non-transplanted hair. Always follow your surgeon's guidance on when it's safe to begin.

Can I use it with PRP, microneedling, or other in-office treatments?

Yes. The Laser Cap Pro can be part of a routine that includes in-office treatments. Ask your provider how to time your sessions around a procedure.

Will my results last if I stop?

As with other non-surgical hair loss treatments, improvements may gradually fade if you stop. Ongoing use is what maintains the benefit.

Does it work for everyone?

Results vary. Some people see noticeable regrowth, while for others thinning slows or stops. Areas with advanced loss and few active follicles respond less than areas with early or moderate thinning. A hair loss specialist can help you decide on the right plan.

Are there side effects?

Laser therapy is non-invasive and drug-free. Serious side effects have not been reported in the clinical literature. A small number of users notice mild, temporary sensations such as scalp tingling, itching, or a headache. If anything persists, stop use and contact your healthcare provider.

Is shedding normal when I start?

Yes. Some people notice extra shedding in the first weeks. This can happen as resting hairs release to make way for new growth cycles, and it usually settles as treatment continues.

How long will my Laser Cap Pro last?

With proper care, your device is designed to last for many years, with an expected lifespan of approximately 5 years and beyond.

Is there a warranty?

Yes. See our Warranty page for full details.

Is there a satisfaction guarantee?

See our Returns & Exchanges page for full details.

My Laser Cap Pro isn't working. Who do I contact?

If your device won't turn on, has lights out, or isn't working properly, contact the LaserCap Company customer service team at 1-855-424-7774 or info@lasercap.com.

How do I use the Follicle Renewal Serum?

Apply it daily directly to your scalp. The formula is lightweight, absorbs quickly, and won't weigh your hair down. No rinsing, no residue, no disruption to your style.

What is liposomal technology?

Liposomes are microscopic spheres made from lipids, similar to the fats that form your skin's natural barrier. Key ingredients are encapsulated inside them, which helps protect those ingredients and deliver them to the scalp where they're needed. Think of it as a smarter delivery system: the right ingredients, arriving in better condition.

What are peptides, and why do you use them?

Peptides are short chains of amino acids — the building blocks of protein. Specific peptides are selected for their ability to support the look and condition of the scalp and hair. They're among the most researched ingredients in modern cosmetic science, which is exactly why we chose them.

Are Vivagen products for women and men?

Yes. Vivagen is designed for anyone who wants a thoughtful, science-informed approach to scalp and hair health.

Can I use Vivagen products with the LaserCap Pro or prescription treatments?

Yes. Vivagen products are designed to fit into a complete routine. If you use a prescription treatment, ask your provider how to layer it with your Vivagen products.

When will I see results?

Hair moves in cycles, so any scalp and hair routine takes consistent use over several months. Individual results vary.

Why can't I return an opened product?

Your serum, shampoo, and masque are formulated to go directly on your scalp and hair. Once a seal is broken, we can't guarantee the product is in the condition every customer deserves. The only exception is a product that arrives damaged or defective.

What condition does my return need to be in?

Unused, seals intact, in original packaging, and packed securely for the return trip. If a product shows any sign of use or tampering, we're unable to accept it.

Can I return my silk bonnet?

Yes, as long as it hasn't been worn or washed and is still in its original packaging. Because it's worn against your hair and skin, we can't accept bonnets that have been used.

Are any items final sale?

Yes. Anything marked "Final Sale" at checkout cannot be returned.

How do I start a return?

Email us at hello@getvivagen.com with your order number and the product you'd like to send back. We'll confirm your return and send you instructions.

Who pays for return shipping?

Shipping costs are the customer's responsibility. Both the original shipping charge and the cost of return shipping will be deducted from your refund.

When will I get my money back?

Once your return arrives and passes inspection, we'll refund the product price, minus shipping costs, to your original payment method within 5–10 business days. You'll receive an email once your refund has been processed.

My order arrived damaged or wasn't what I ordered. What now?

We'll make it right. Email hello@getvivagen.com with your order number and a photo, and we'll send a replacement or a full refund, including shipping.

What if my return gets lost in the mail?

We recommend shipping with tracking and insurance, and holding on to your receipt and tracking number until your refund is complete. We can't be responsible for returns lost or damaged when you arrange your own shipping.

Who do I contact about Laser Cap returns or the satisfaction guarantee?

Contact us at hello@getvivagen.com. See our Returns & Exchanges page for full details.