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Vivagen

Lasercap Terms

Lasercap Terms & Conditions

Returns & Exchanges

LaserCap Pro One-Year Satisfaction Guarantee

The LaserCap Pro One-Year Satisfaction Guarantee allows LaserCap devices, purchased directly from Vivagen on the getvivagen.com website, to be returned or exchanged within one (1) year (365 days) from date of purchase for any reason.

  • Returns within 30 days from date of purchase (upon inspection and approval) are eligible for a 100% refund of the purchase price, not including shipping fees. To be eligible, the device, components, accessories, and packaging must be included with the return, and must be in clean, undamaged, and resalable condition.
  • Returns after 30 days and within 1 year (365 days) from date of purchase are eligible for a 75% refund of the purchase price, not including shipping fees.
For all returns and exchanges, customers must receive prior authorization from the Vivagen company. Once a return or exchange is authorized, the Vivagen Company will email the customer a prepaid shipping label. Returns must be shipped using this prepaid shipping label within the return period — specifically within 30 days from date of purchase to be eligible for the 100% refund, or within 365 days from date of purchase to be eligible for the 75% refund or exchange.

Unless otherwise instructed by LaserCap Company, customers must return all components, accessories, and packaging along with the LaserCap device for a return or exchange to be accepted. Please allow at least 7 days for your return or exchange to be processed once it is delivered.

To initiate a return or exchange

Email us and we'll get you started.

hello@getvivagen.com
Warranty

LaserCap Pro Lifetime Limited Warranty

Your LaserCap Pro is covered by the LaserCap Company Lifetime Limited Warranty against defects in materials or workmanship from the date of purchase, with proof of purchase.

  • Within 5 years from date of purchase: If your LaserCap Pro is determined to be defective, LaserCap Company will repair it, or replace it with a like model, free of charge.
  • After 5 years from date of purchase: LaserCap Company will repair the device for a charge based on the scope of the repair, or replace the device for a charge equal to 25% of the listing price, plus shipping and handling.
  • Power pack or charger — within 1 year: If determined to be defective, it will be replaced free of charge.
  • Power pack or charger — after 1 year: A new power pack or charger must be purchased.
  • Other accessories are not covered by the warranty and must be purchased separately.
LaserCap Company reserves the right to determine whether a repair or replacement will be offered for a defective device. Failure to use and care for your LaserCap Pro as instructed will void the product warranty. Replacement parts and accessories not covered under warranty, including but not limited to the power pack and wall charger, may be purchased online.

Registration is required for warranty coverage. Please register your LaserCap Pro after purchase.

To begin a warranty claim

Call 1-855-424-7774 or email info@lasercap.com

Register Your Device

Warranty registration and claims are handled directly by the LaserCap Company. Register your device at lasercap.com/warranty-registration-form.